Shipping policy

Grazewood Shipping Policy

We ship every order from the United States, and we tell you exactly where it comes from. We currently ship within the United States only and do not offer international shipping.

Delivery Times

Order cutoff: 12:00 PM CST. Orders placed after this time begin processing the next business day.

Handling: 1 to 2 business days, Monday through Friday.

Transit: 3 to 6 business days, Monday through Friday.

Estimated total: 4 to 8 business days from order to delivery.

These are estimates, not guarantees. Carriers have bad weeks and weather happens. If your order is running long, email us and we'll find out where it is.

Where It Ships From

Every order ships from our facility in [STATE]. Nothing we sell is fulfilled from outside the United States, and no Grazewood package will ever arrive with a foreign customs label on it.

Shipping Costs

Orders $50 and over: Free shipping.

Orders under $50: $5.95 flat rate.

That's the whole structure. No handling fees, no surcharges, no charges added after checkout. Whatever you see before you pay is what you pay.

Tracking Your Order

You'll get an email with a tracking number as soon as your order ships, sent to the address you used at checkout. You can follow the package from that link at any point.

Delivery Issues

If your package arrives damaged, is missing items, is the wrong item, or never shows up, email us within 14 days of the delivery date or the expected arrival date. We'll sort it out with the carrier and send a replacement or issue a refund. You won't pay anything for a problem that's ours or the carrier's.

Address Accuracy

Please double-check your shipping address before you submit. We can't be responsible for delays or lost packages caused by an incorrect or incomplete address, and once an order is submitted we generally can't change the address. If you catch a mistake immediately, email us right away and we'll try to fix it before it ships.

Questions

Email us at contact@grazewood.com.

Business Contact Information

Store Name: Grazewood
Email: contact@grazewood.com
Customer Service Hours: Monday to Friday, 6 AM to 9 PM CST

We respond within 24 hours Monday through Friday. Weekend messages get answered Monday.